Privacy Policy

Last Updated: September 7, 2026

This Privacy Policy explains how A1 Traffic Solutions ("A1 Traffic Solutions", "we", "us", or "our"), based in Erode, India, collects, uses, stores, and protects personal information when you visit a1traffic-solutions.com, submit an enquiry, apply for a position, or communicate with us through our website chat and support tools.

We serve clients and visitors internationally, including people in India, the United States, the European Economic Area, the United Kingdom, Australia and other countries. We process personal information in accordance with applicable privacy and data-protection requirements, to the extent those laws apply to our activities.

1. Information We Collect

Depending on how you use the website, we may collect:

• Contact information: name, email address, telephone number, company or organisation name, and other details you choose to provide.
• Enquiry information: the subject, project requirements, messages, attachments or other information included in a contact or business enquiry.
• Career information: information voluntarily submitted when you contact us about employment or opportunities, such as your name, contact details, experience and other application information.
• Chat information: information you provide during a live or offline chat, including your name, email address, phone number and chat messages, where those fields are requested or provided.
• Technical information: IP address, browser type, device information, operating system, approximate location and information about how the website is accessed, where this information is made available to us through our hosting, security or communication services.
• Cookie and similar-technology information: information stored or accessed by the website or third-party services, including technologies used to provide and operate the chat widget.

2. Why We Collect and Use Personal Information

We collect and use personal information only for legitimate business and communication purposes, including:

• responding to enquiries, quotation requests and project discussions;
• communicating with clients, prospective clients, applicants and website visitors;
• providing customer support and live-chat assistance through tawk.to;
• understanding and responding to your requirements and preparing proposals or services;
• managing recruitment and career enquiries;
• maintaining website security, preventing abuse and troubleshooting technical problems;
• maintaining business records and complying with legal obligations; and
• improving the reliability, usability and performance of our website and communication services.

We do not sell your personal information.

3. Legal Bases for Processing

Where laws such as the GDPR or UK GDPR apply, we may rely on one or more of the following legal bases, depending on the circumstances:

• Consent — where you have given consent for a specific optional processing activity.
• Contract or pre-contractual steps — where processing is necessary to respond to your request, discuss a potential engagement, or perform an agreement.
• Legitimate interests — for operating, securing and improving our website and business communications, provided those interests are not overridden by your rights.
• Legal obligation — where processing is necessary to comply with applicable law.

4. tawk.to Live Chat and Support

We use tawk.to as a third-party live-chat and customer-support service. When the chat widget is available, tawk.to may process information needed to provide the chat service, such as chat messages, visitor identifiers, IP address, browser/device information, approximate location and information stored through cookies or similar technologies.

We use this service so that visitors can communicate with our team, request assistance, discuss services and receive support. Chat information may be accessible to authorised A1 Traffic Solutions personnel and processed by tawk.to as our service provider/data processor, subject to applicable agreements and laws.

tawk.to states that its widget uses cookies and temporary storage for functions such as maintaining chat sessions, remembering preferences and recognising returning visitors. tawk.to also provides privacy and consent tools for website operators. Where consent is required by applicable law, our chat service may require or request consent before relevant non-essential processing occurs.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies provided by us or by third-party services. These technologies may be used for essential website functions, security, remembering preferences, and enabling the live-chat service.

Our contact page also contains a Google Maps embed. Loading an embedded map may result in requests to Google and the processing of technical information according to Google's applicable policies.

You can control cookies through your browser settings. Blocking some cookies or third-party technologies may affect the availability or functionality of certain website features, including chat.

6. Third-Party Service Providers

We may use trusted third-party providers to host, secure, operate and support the website and to provide communication functionality. These providers may process personal information only as necessary to provide their services or as otherwise permitted by applicable law.

Our current website uses tawk.to for live chat and may use other infrastructure or communication providers required to operate the website, email and enquiry services. We do not authorise service providers to use your personal information for their own unrelated advertising purposes on our behalf.

7. International Data Transfers

Because we operate from India and use international technology providers, personal information may be processed or stored outside your country of residence. Where applicable, we take reasonable steps to use lawful transfer mechanisms and contractual or organisational safeguards required by applicable data-protection laws.

For example, tawk.to states that it processes data in the United States and describes safeguards for international transfers, including the EU-U.S. Data Privacy Framework and other applicable mechanisms. Third-party providers may update their infrastructure or subprocessors from time to time, so their current privacy documentation should also be reviewed.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, maintaining business records, resolving disputes, enforcing agreements and meeting legal obligations.

Chat records and information stored by tawk.to are subject to the retention settings and policies applicable to our tawk.to property. Where you want a chat or contact record deleted, you may contact us using the details below, subject to legal, security and operational requirements that may require certain information to be retained.

9. Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction. No internet transmission or storage system can be guaranteed to be completely secure, so we cannot promise absolute security.

10. Your Privacy Rights

Depending on where you live and which privacy laws apply, you may have rights including:

• the right to know whether we process your personal information and to request access to it;
• the right to request correction of inaccurate or incomplete information;
• the right to request deletion of personal information in appropriate circumstances;
• the right to request restriction of processing or to object to certain processing;
• the right to receive certain information in a portable format;
• the right to withdraw consent where processing is based on consent; and
• where applicable, rights under U.S. state privacy laws concerning access, correction, deletion and opting out of certain forms of data processing.

We do not discriminate against you for exercising a privacy right. We may need to verify your identity before completing certain requests. This is intended to protect your information from unauthorised disclosure.

11. European Union, EEA and UK Visitors

If the GDPR or UK GDPR applies to you, you may also have the right to lodge a complaint with the data-protection supervisory authority in your country or region. You may contact us first so that we can try to resolve your concern directly.

Where consent is required for optional cookies or chat-related processing, you may refuse consent without affecting the lawfulness of processing already carried out before withdrawal.

12. United States Visitors

Privacy rights differ between U.S. states. Where a state privacy law applies to our processing, we will honour the rights required by that law, subject to applicable exceptions and verification requirements. We do not sell personal information for monetary consideration.

We may disclose information to service providers such as hosting, communications and chat providers when necessary to provide our services. Such disclosures are not intended to constitute a sale of personal information.

13. Australian Visitors

Where the Australian Privacy Act 1988 and Australian Privacy Principles apply to our handling of your personal information, we will handle personal information in accordance with the applicable requirements, including requirements concerning collection, use, disclosure, access, correction and security.

If you have a privacy concern, please contact us first. If your concern is not resolved, you may have the right to contact the Office of the Australian Information Commissioner (OAIC), subject to the applicable rules and complaint process.

14. Children

Our services are intended for businesses, professionals and general website visitors. We do not knowingly request personal information from children for purposes unrelated to the operation of our services. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

15. Links to Other Websites

Our website may contain links or embedded services operated by third parties. Their privacy practices are controlled by their own policies, not this Privacy Policy. We encourage you to review the privacy notice of any third-party service before submitting information to it.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technology providers or legal obligations change. The latest version will be published on this page with the updated date shown at the top.

17. Contact Us

If you have questions, want to exercise an applicable privacy right, or have a concern about how your personal information is handled, contact us:

Important: This policy is written as a practical website privacy notice and is not a substitute for legal advice. Privacy obligations can depend on your business structure, revenue, customers, data flows, contracts and the laws applicable to a particular visitor.